Delivery

BLACK FRIDAY, 22nd-27th NOVEMBER

Please note that, during this exceptionally busy period, deliveries may take a little longer than usual. If you need a gift urgently please contact us before placing your order and we'll do our best to help!

CHRISTMAS DELIVERY +  FINAL ORDER DATES

To make sure all your presents make it safely under your tree, we suggest allowing 3 working days for domestic delivery and 5 working days for international delivery. We will work to ship within our normal delivery window, but cannot be held responsible for service delays with DHL Express. 

To have your personalised piece in time for Christmas, we must receive your order by the following dates:

All pieces including gold letters, and the Diamond Days Calendar Necklace

Your order must be placed before 5th December 

All pieces including mother of pearl letters

Your order must be placed before 19th December


If you’re a last minute shopper, we ask you to please place your orders ahead of the following dates:

Guaranteed Christmas delivery - international

Your order must be placed before 18th December 

Guaranteed Christmas delivery - domestic

Your order must be placed before 20th December


We are more than happy to help, so if you have any questions or need advice please drop us a message.

PERSONALISED ORDERS

All our personalised pieces are made to order, especially for you. As such, please allow up to 4 weeks for delivery from the date of your order.

We will always aim to deliver your personalised piece sooner than this, but sometimes delays can occur which are out of our control. Should your order be subject to any delays we will make contact with you at our earliest notice of this. 

We understand this is an investment piece, so if you wish to make any changes to your personalised piece please contact us within 24 hours of placing your order and we will do our best to accommodate your request.

For all mother of pearl beaded personalised pieces, please allow up to 2 weeks for delivery.

If you have a specific date you need your personalised piece by, please get in touch with hello@roxannefirst.com and we will do our best to help!


UK DELIVERY

We ship with DHL Express and all our shipments are fully insured, and require a signature on delivery.

Orders over £350, shipping is on us, and under £350 are charged at £6. DHL Express delivers within 3 working days of the date you place your order.

If you need something in a hurry, drop us a line and we will help as best we can.


OUTSIDE OF THE UK

We ship Worldwide with DHL Express and all our shipments are fully insured, and require a signature on delivery.

All international shipments are charged at £25, and orders over £500 shipping is on us. DHL Express delivers within 2-5 days. 

All duty and taxes will be calculated (and paid for) at checkout, so there will be no surprise charges!

Click here for further delivery information.


PRE-ORDER SHIPPING INFORMATION

All information regarding your pre-ordered piece will be available on the product page, but should you need a little more information please drop us a message and we will be happy to help! 

GENERAL DELIVERY INFORMATION

Delivery time applies for working days only, and DHL Express do not guarantee delivery on Saturday or Bank Holidays. 

Delivery times are for pieces we have in stock only, our personalised and bespoke products do take a little longer to arrive. 

If you need any additional information on delivery times, please drop us a message and we would be happy to help.