Returns & Exchange

If you would like to return a Roxanne First fine jewellery piece, we’ll be happy to offer an exchange or a full refund for pieces we receive within 14 days of your order.

RETURNS

Please fill in the form you received with your purchase and include it in the parcel with the piece you’d like to return. Please note, it is your responsibility (and at your cost) to return the piece (safely) back to us.

If you have any questions or need further assistance, please email us at hello@roxannefirst.com.

Our returns policy:

  1. We do not offer refunds or exchanges on earrings or other pierced jewellery for reasons of hygiene.
  2. We cannot accept returns or process refunds on any personalised orders made, unless the product(s) were damaged, defective or faulty when delivered to you or have been incorrectly delivered.
  3. After the 14 days have lapsed, any returns or exchanges will be accepted at the discretion of Roxanne First Fine Jewellery Ltd.
  4. Refunds are only made to the card used to purchase the jewellery.
  5. Banks may take up to 10 working days to make credit/debit card refunds. Roxanne First doesn’t accept liability for the length of time a bank may take to process refunds.
  6. Shipping costs for returns won’t be refunded.
EXCHANGES

Have your eye on another piece of jewellery and want to swap? Email us at hello@roxannefirst.com with your order number, the piece you’d like to exchange and the piece you want to buy. Once we receive your order, we will ship your new item.

GIFT RETURNS

If you received something from Roxanne First as a gift and would prefer something else, you can return the piece and we’ll provide shop credits for the same value that are valid for one year.

Write to us at hello@roxannefirst.com and tell us what the item is and who purchased it. Once you return the piece (our returns policy applies here as well), you’ll get a code you can use for your next purchase. You will need to pay any difference in cost and additional shipping for the new piece you choose.

RETURN ADDRESS

Please ship all returns to:

Returns
Roxanne First
Unit 5.27
Grand Union Studios
332 Ladbroke Grove
London
W10 5AD

To make sure your returns reach us safe and sound, please use Special Delivery to return your parcel and make sure it is insured for the right value. Roxanne First will not be held responsible for returns that are lost or damaged in transit.

INTERNATIONAL RETURNS

For orders shipped outside the European Union, Roxanne First is not able to refund any taxes, duties, charges or delivery costs you may have paid when placing your order.  Should you wish to return for a refund, Roxanne First will refund the GBP value of the item.  Roxanne First is not liable for currency fluctuations.