DELIVERY + COLLECTIONS
WHAT DELIVERY OPTIONS DO YOU OFFER?
Our delivery options depend on your shipping address and purchase amount:
UK Delivery
Standard Delivery is £6, or free with orders over £250.
Delivery will take place within 2-3 working days of the date you receive shipment confirmation. We deliver to UK addresses with Royal Mail and DHL, and we require a signature upon receipt.
International Shipping
Standard Delivery is from £25*, or free with orders over £500*.
Delivery takes place within 2-5 working days of the date you receive shipment confirmation. We deliver to international addresses with DHL, and we require a signature upon receipt.
* Charged in your relevant currency
ARE DUTIES INCLUDED IN THE PRICE I SEE ONLINE?
When shopping on our website and selecting a different currency than GBP (£), the item's displayed price excludes UK VAT. Instead, local taxes and duties specific to your destination are calculated and added to the total at checkout. This transparent process ensures that all necessary charges are prepaid, avoiding unexpected fees or customs delays upon delivery.
WILL MY ORDER BE INSURED DURING TRANSIT?
All orders sent from us are fully insured during transit. Whether your order is being sent via Royal Mail or DHL, it will be covered against loss or damage, and we ensure that a signature is required upon delivery for extra security.
HOW DOES THE OPTION TO COLLECT IN-STORE WORK?
When you choose to collect your order in-store at Roxanne First, your items will be held at the store for up to one week from the date of your order (excluding personalised orders). During this time, you can come in to pick up your items at your convenience during the store opening hours.
If you are unable to collect your order within the week, please get in touch with us as soon as possible so we can assist you with extending the collection time if possible.
DO SOME PRODUCTS REQUIRE ADDITIONAL LEAD TIME?
Yes, some products at Roxanne First do require additional lead time: pre-ordered, personalised, or made-to-order items.
For example, our personalised pieces and made-to-order typically take around 4-5 weeks to be produced and delivered. While we always strive to get these items to you as quickly as possible, there may occasionally be delays outside of our control. If this happens, we will notify you as soon as possible.
For standard items, that we carry ready-made stock of, processing and delivery times are quicker, but if you're unsure about the lead time for a specific product, please don't hesitate to reach out to our customer service team.
HOW LONG DOES IT TAKE TO RECEIVE A PRE-ORDERED ITEM?
For the most accurate timescale, it’s always best to check the lead time on the product page, or contact our customer service team. If there are any delays with your pre-order, we will notify you promptly.
CAN ITEMS BE SHIPPED TO MULTIPLE ADDRESSES?
We don't offer the option to ship items to multiple addresses in a single transaction. If you wish to send purchases to different addresses, you will need to place separate orders for each location. This can be done through individual checkouts for each address.